Cancellation policy

Cancel free of charge at least 7 days before arrival, or at least 14 days before for arrivals in July–August. After that, the first night is charged.

The deadline is counted back from the arrival date at 15:00 (check-in). Payment is made at the hotel, so there is nothing to refund before arrival: a cancellation within the window costs nothing.

The cancellation date is when your request reaches the hotel (e-mail, form or logged call), not when you receive the confirmation.

• You can change dates, room or guest numbers without fees within the same deadlines as for cancellation (7 days, or 14 days in July–August), subject to availability.
• If the new room or dates carry a different rate, the rate valid on the date of the change applies.
• After the deadline a change is treated as a cancellation followed by a new booking; shortening a stay may incur the first unused night.
• Extending your stay is possible at any time, subject to availability.

If you do not arrive on the day and have not let us know, the booking is cancelled, the first night is charged and the remaining nights are released. Tell us if you will arrive late (after 22:00) and we will hold the room.

If you leave earlier than planned please tell reception; the hotel may charge the first unused night.

Unless an offer page says otherwise this policy applies (for example the “Seaside weekend” follows the standard policy). Offers cannot be combined. Privately booked services (yacht, private dinner, spa rituals) can be cancelled free of charge at least 48 hours before.

If the hotel has to change or cancel your stay (force majeure, unforeseen works, official restrictions) we will offer free rescheduling or a full refund of anything paid.

If something unforeseen happens to you (a documented medical emergency, a cancelled flight), write to us: we review every case with goodwill and can often find a solution.

For the remaining conditions see the booking terms and conditions.