Booking terms & conditions

These terms and conditions govern accommodation and service bookings made through velmora.ro, by e-mail, by phone or directly at reception at Velmora Grand Hotel & Spa, located at Via delle Scogliere 12, Costa Velmora.

Operator

Velmora Hospitality S.R.L.

VAT no. / Reg. no.

RO 00000000 · J00/0000/2020

Registered office

Via delle Scogliere 12, Costa Velmora

Reservations

rezervari@velmora.ro · +40 721 000 777

By making a booking you confirm that you have read and accept these terms, together with the cancellation policy and the privacy policy. Bookings may only be made by persons aged 18 or over.

A booking is only confirmed once you receive a confirmation e-mail from the hotel stating the booking number, room type, dates, number of guests and the rate applied. Please check the details and tell us straight away if anything is incorrect.

• The details given at booking must be accurate and complete; the name on the booking must match the name on the guest's ID.
• Rates are in euros, per room per night, and include VAT, breakfast, Thalasso Spa access and Wi-Fi unless stated otherwise.
• Any local resort tax is not included in the rate and is payable at the hotel.
• Special requests (floor, extra bed, dietary needs) are noted and passed to the team, but are honoured subject to availability.

Payment is made at the hotel. We do not charge anything when you book online. Accommodation and services are paid at check-out, in cash or by card (Visa, Mastercard, American Express).

Your booking is guaranteed by your contact details and by accepting these terms. On arrival the hotel may ask for a card to guarantee extra services (minibar, spa, restaurant); this amount is only pre-authorised and released at departure.

A valid ID is required on arrival for every adult (and for minors where applicable), in line with legislation on guest registration.

• Children aged 6 to 12 count as guests: they occupy a bed and count towards the room's maximum capacity (up to 3 per room).
• Children under 6 stay free in a cot or with their parents, with no extra bed; up to 2 children under 6 per room.
• Cots are provided free on request. An extra bed for a guest (where available) is charged as shown on the room page.
• Offers may set their own rules for children (for example the family package); these are stated on the offer page and take precedence.

Children must be supervised by an adult at all times, especially around the pools, the beach and the spa. Guests under 16 may use the wellness area only during family hours.

You can cancel or change your booking free of charge up to 7 days before arrival, or 14 days for arrivals in July–August. After these deadlines the first night is charged.

Full details, with a clear timeline and a deadline calculator, are in our Cancellation policy.

If you do not arrive on the day of arrival and have not told us in advance, the booking is treated as cancelled from the following day, the first night is charged and the remaining nights are released. If you know you will arrive late (after 22:00), tell reception and we will hold the room for you.

• Offers and packages have their own conditions (minimum nights, validity period, room types), shown on each offer page.
• Offers cannot be combined with each other or with promotional codes unless stated otherwise.
• The discount applies to the room rate only; paid extra services are invoiced separately.
• Services already included in a room's rate (for example the transfer in the villas) are never charged twice.

• Rooms are non-smoking; smoking is allowed only in marked outdoor areas. Breaking this rule incurs a special cleaning fee.
• Quiet hours run from 23:00 to 07:00.
• Guests are responsible for damage caused by themselves or their companions to hotel property.
• The hotel reserves the right to refuse or end the stay of persons who endanger the safety or peace of other guests.

The hotel is liable for guests' belongings as provided by law. We recommend keeping valuables in the in-room safe or at reception; the hotel is not liable for items left unattended in public areas, on the beach or in vehicles.

The hotel is not liable for failure or delay of services caused by force majeure (extreme weather, official restrictions, major utility failures). In such cases we will offer rescheduling or a refund of any sums already paid, as appropriate.

Any concern can be raised on the spot with reception or at rezervari@velmora.ro; we reply within 5 working days. You may also contact the National Authority for Consumer Protection (ANPC, anpc.ro) or use alternative dispute resolution mechanisms.

These terms are governed by Romanian law. Disputes are settled amicably first and otherwise by the competent Romanian courts. Your mandatory rights as a consumer are not affected.

For any questions about these terms you can write or call us at any time; reception is open 24/7.

E-mail

rezervari@velmora.ro

Phone

+40 721 000 777

Address

Via delle Scogliere 12, Costa Velmora